Shipping and Delivery Policy
Company Name: Pixel Pharmaceuticals
Scope of Application: This policy applies to all orders placed through our website within the Arab Republic of Egypt.
Delivery Scope
We offer delivery services to all governorates and cities in the Arab Republic of Egypt.
If any areas are outside the delivery range, the customer will be clearly informed during the purchase process.
Shipping and Delivery Time
Orders are typically prepared and shipped within 1 to 3 business days from the order confirmation date.
Delivery to most areas occurs within 2 to 5 business days after shipment, depending on the customer's location.
In exceptional circumstances (peak times, holidays, weather conditions), the delivery period may be extended, and the customer will be notified immediately.
Shipping and Delivery Companies
Shipping is carried out through our authorized delivery partners to ensure speed and accuracy.
A tracking number will be sent to the customer once the order is shipped (if applicable).
Shipping Fees
Shipping fees are calculated based on weight, size, and delivery location and are clearly displayed before order completion.
For some promotions, we may offer free shipping depending on the order value or destination.
Delay or Failure to Deliver
In the event of a delay or failure to deliver due to incorrect information provided by the customer, the customer will bear the return shipping costs.
In the event of a delay in delivery by the shipping company, we will follow up to ensure prompt delivery.
Receipt and Inspection
The customer must inspect the products immediately upon receipt and immediately notify customer service of any damage or shortages within 24 hours of receipt.
Cancellation Policy During Shipping
Orders may only be canceled prior to the shipping date.
If the order has already been shipped, it cannot be canceled, and our Return and Exchange Policy applies.
Contact and Customer Service
For inquiries or follow-up regarding shipping and delivery, please contact us via:
Email: pixelpharma@yahoo.com
Phone: 01062702406
Business Hours: 9 AM - 4 PM